If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

In the marketing world, a brand is so much more than a mere logo or symbol. It is the intangible sum of a product's attributes: its name, packaging price, history, reputation, and customer experience.

In the past, I have discussed the various groups of customers that deserve the support, engagement, care, policies, and processes of your organization’s customer service profile. Today, I want to ...

If you aim for your employees to provide a superior external customer service experience, you'll do well to ensure that employees' own internal customer service issues are handled efficiently and ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. A corporate culture that promotes and provides exemplary ...

In the asphalt maintenance and reconstruction industry, we’re laser-focused on delivering a quality product to our clients, smooth, durable pavements that stand the test of time. But here’s a question ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...